PATIENT CODE OF CONDUCT

The following code of conduct when interacting with any members of the clinic team (reception, management, Dietitians, etc.) is in place to ensure a respectful environment for all.

The patient code of conduct is also mentioned in the patient counselling contract that is signed by all patients before commencing services.

The patient shall not:

1. Make offensive comments about others’ race, accent, religion, gender, sexual orientation, or other personal traits.
2. Be aggressive towards staff of the clinic (reception, management, Dietitians, etc.)
3. Falsify evidence / misrepresent evidence, when speaking with a clinic manager about an issue with the Dietitian or service provided by the clinic.
4. Participate in defamatory or libellous behaviour against the clinic, in an attempt to manipulate a situation, or retaliate for not getting a desired outcome with a clinic manager (all defamatory reviews or public comments against the clinic entity are fully investigated by the clinic’s legal representative, and Google Account Manager, to ensure that reviews are accurate and not aimed at damaging the clinic entity).
5. Make attempts to interrupt the business operations intentionally after not receiving the desired outcome with a clinic manager or staff member (for example: making fake bookings, soliciting other individuals to participate in activities that can potentially interrupt business operations of the clinic entity, etc.).
6. Make physical or verbal threats and assaults.
7. Use sexual or vulgar words or actions.
8. Disrupt another patient’s care or experience at the clinic.
9. Attempt to influence the duty of the clinic to accurately represent details of the paid insurance invoice (requesting another name or amount to be represented on a insurance invoice, etc.).